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Student Grievance Redressal Committee - Shripriti Educational & IT Hub

Student Grievance Redressal Committee (SGRC)

The Student Grievance Redressal Committee is established to address and resolve student complaints and grievances in a fair, transparent, and time-bound manner, ensuring a conducive learning environment.

Objectives

Types of Grievances Addressed

Academic Issues

Examination, evaluation, curriculum, teaching methods

Financial Matters

Fee structure, scholarships, refunds

Infrastructure

Classrooms, labs, library, hostel facilities

Interpersonal Issues

Student-faculty, student-staff, peer interactions

Administrative

Documentation, certificates, admissions

Discrimination

Any form of unfair treatment or bias

Committee Members

Dr. Rajesh Kumar
Chairperson
Dean, Student Affairs
Prof. Sunita Rao
Member
Head, Academic Department
Dr. Amit Patel
Member
Professor, Engineering
Ms. Riya Sharma
Student Representative
Final Year, Computer Science
Mr. Arjun Mehta
Student Representative
Third Year, IT Department

Grievance Redressal Process

  1. Submit Complaint
    Student submits a written complaint through the online portal, email, or grievance box
  2. Acknowledgment
    Complaint is acknowledged within 2 working days with a unique reference number
  3. Initial Review
    Committee reviews the complaint and determines if it falls under their jurisdiction
  4. Investigation
    Detailed investigation is conducted, and both parties are given a fair hearing
  5. Resolution
    Committee recommends appropriate action within 15 working days
  6. Follow-up
    Implementation of the decision is monitored and feedback is collected

Contact the Committee

Email: grievance@shripriti.in
Phone: +91 9752603998
Office: Room No. 205, Student Services Block, Shripriti Educational & IT Hub
Office Hours: Monday to Saturday, 10:00 AM - 4:00 PM
Online Portal: Submit Grievance Online

Important Guidelines

Confidentiality: All grievances are treated with strict confidentiality. Student identity is protected throughout the process.

No Victimization: Students filing genuine grievances will not face any adverse consequences or discrimination.

Anonymous Complaints: While we accept anonymous complaints, providing contact details helps in faster resolution and feedback.